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"Second special bub care"

About: Ipswich Hospital / Ipswich Midwifery Group Practice Ipswich Hospital / Maternity

(as the patient),

Back in 2016, we had our first baby who spent the first four weeks of their life in the Special Care Nursery at Ipswich Hospital. Our baby was premature born via emergency c-section and very low birth weight, but the care my baby received was impeccable.

This year, we were back again with the arrival of our second baby and again, our experience at Ipswich Hospital was nothing short of stellar. Our baby was an elective c-section at full term and spent a total of four nights in special care in their first two weeks. I was warmed that staff who had cared for our baby remembered us from 2016, and again, they delivered the same high quality of care for our newest baby.

The antenatal care leading up to our baby's birth was also excellent, with a high sensitivity to, and understanding of the concerns that I had following the complications with our first baby. I also had wonderful support with the Midwives in the Community Program after we came home from hospital.

Special thanks to Dr Gloria, who was involved in the antenatal care regime for our new baby, and Dr Kristian who conducted many of my antenatal appointments and performed my c-section (with good humour and warmth). Thank you also to Heather and the team in the Special Care Nursery, and to the nurses and midwives who cared for us in the maternity ward. We cannot express enough how grateful we are for the wonderful work you do. 

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Responses

Response from Sandy Lewis, Senior Consumer Liaison Officer, Clinical Governance, Queensland Health - West Moreton 4 years ago
Sandy Lewis
Senior Consumer Liaison Officer, Clinical Governance,
Queensland Health - West Moreton
Submitted on 5/06/2019 at 4:52 PM
Published on Care Opinion on 6/06/2019 at 9:21 AM


Dear our birth experience

Thank you for taking the time to share your wonderful experiences with us. Childbirth is such a special time in a family’s life and we are delighted that your time at the Ipswich Hospital with the births of both of your children has been so positive.

Here at West Moreton Health, we are very proud of the services available to our ladies, extending from our antenatal care through to maternity services. It is worrying when any newborn needs to be provided extra care in our Special Care Nursery and we’re so happy that the care and treatment provided has resulted in such a positive outcome.

We are so proud of the care you and your babies have received – it is so gratifying to know that our wonderful staff have made a trying time a little easier for you.

We will make sure that your feedback is shared with senior staff, and their team on the wards, and they would join us in thanking you for your kind words.

Best Wishes

Consumer Liaison Office

West Moreton Health

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