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"Tolerating abusive patient"

About: Box Hill Hospital / Trauma & orthopaedics

(as the patient),

I was admitted with a medical condition causing me a lot of pain and discomfort. The staff are wonderful, other than how the Box Hill Hospital deals with abusive patients 

One patient every morning for over 3 days walks the corridors saying that they want to kill all staff. Then it escalates into yelling f*** you. Over and over. Or saying something about - f*** dumb nurses -  as loud as possible. 

Then the patient is into the equipment trolleys. Messing up the equipment. Then it’s walking the ward with loud music playing from the phone. 

Security gets called and they talk nice to the patient to go back to their room. The patient does after yelling f*** you to all. Security leave. Maybe after 10 mins it starts again. 

It’s really disturbing and disgusting that hospital management allows their nursing stays and students and health care assistance to be abused. And treated this way.  

I once worked in security in a hospital overseas. And it was zero tolerance to abuse and violence. The security would have been hands-on with a patient like this forcing them back to their room and a senior doctor would sedate.  

I feel staff should never be allowed to deal with people like this. If that nurse is your nurse and is hurt or upset your treatment is affected.

Really. Shame on management. 

 

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Responses

Response from David Plunkett, Chief Executive, Eastern Health 4 years ago
David Plunkett
Chief Executive,
Eastern Health
Submitted on 3/06/2019 at 8:05 PM
Published on Care Opinion on 4/06/2019 at 9:00 AM


picture of David Plunkett

Dear Koala01

Thank you so much for taking the time to share comments on your experience at Box Hill Hospital. I was so pleased to read your comment regarding how wonderful the staff were.

I completely agree with you that staff should not have to face aggression and violence when they come to work. We have done a lot of work to empower staff to be able to care for themselves and the patients in their care. This includes the ability for staff to issue 'not welcome' notices for patients, family or friends whose behaviour is no longer applicable or tolerable. Its clear in your experience the staff didnt resort to this step.

We take our responsibility for a safe work environment very seriously, and your feedback demosntrates there may be more work to be done, so thank you for raising your concerns.

I hope you are now experiencing the best of health. I will provide your feedback to the leaders of this service so they can see what else needs to happen re violence and aggression displayed by patients.

With kind regards

David

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