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"Hospital care following a serious fall"

About: Augusta Hospital Margaret River Hospital

(as the patient),

I fell and was unable to get up unaided. Taken by ambulance to Margaret River Hospital. The hospital was full, as was Busselton (but I did have a CT Scan and X-rays at Busselton). Sent to Augusta Hospital by ambulance. I stayed there for one week. The nursing care was absolutely outstanding. They were highly professional, warm and caring.  I feel a couple of the doctors who were called in to see me need to remember that it is good manners to introduce themselves to a patient. This only applied to a couple. However, it was sad that the nursing staff had to work in such, what I believe to be, poor physical conditions.

After one week I was moved to Margaret River Hospital. Facilities were beautiful from my point of view and the nursing and medical attention was excellent. 

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Responses

Response from Marie Tweedie, Director of Nursing - Health Service Manager, Leeuwin, WACHS SW 4 years ago
Marie Tweedie
Director of Nursing - Health Service Manager, Leeuwin,
WACHS SW
Submitted on 14/06/2019 at 1:40 PM
Published on Care Opinion at 2:17 PM


Dear Fell over,

I am sorry that I have not responded to you as quickly as I should.

Your comments are important to me.

It is fantastic to hear that the care you received at Augusta and Margaret River hospitals has made a difference to your recovery.

I am glad to hear that the nursing staff were highly professional and caring.

I will be talking with the medical staff about remembering to introduce themselves to patients and I am sorry that this didn’t always occur.

I acknowledge your comments about the physical conditions of the Augusta Hospital. There is a planned schedule for painting and also replacement of floor coverings.

Thank you for taking the time to provide your comments to us as we can only improve with patients' feedback.

Yours sincerely

Marie Tweedie

Acting District Manager

Leeuwin Hospitals

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