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"Food offered after day surgery"

About: Rockingham General Hospital / General surgery

(as the patient),

Recently I had to attend a pre-admission clinic at Rockingham General Hospital. As this was going to take over several hours, lunch was offered in the form of sandwiches and there was no alternative. Biggest problem with this is that I am unable to eat sandwiches due to lack of saliva. Also, there are many people who are unable to eat bread for many health reasons. The only option available to me was a very small cup of horrible coffee.

I had day surgery at the same hospital and again the food offered was sandwiches. The alternatives were ice cream and yoghurt, the mug of coffee was somewhat better. I was asked if I brought my own soup when I told staff that is what I usually have.

At pre-admission for this procedure I had informed the staff that I have a special diet and a note was made of this. Also, when I rang to confirm my attendance I once again explained the need to have something other than sandwiches.

I realise that some of the problem is due to the hospital not having it's own kitchen, but as they are given plenty of notice surely something could be arranged.

How do they cater for people who are gluten or lactose intolerant?  

It is about time hospitals catered to everyone, particularly in this day where gender and religious beliefs are recognised.

It seems to me that those of us who have dietary requirements have been forgotten.

The staff were very good and looked after me well, just the food issue and no one was able to offer a solution.

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Responses

Response from Scott Goder, A/Executive Director, Rockingham Peel Group, South Metropolitan Health Service 4 years ago
Scott Goder
A/Executive Director, Rockingham Peel Group,
South Metropolitan Health Service
Submitted on 25/06/2019 at 5:25 PM
Published on Care Opinion on 26/06/2019 at 8:49 AM


picture of Scott Goder

Dear rainjg78

Thank you for sharing your experience as a patient of Rockingham General Hospital’s Day Procedure Unit (DPU). I sincerely apologise you were not provided with a suitable meal during your stay at our hospital, as alternatives to sandwiches are available for patients with special dietary requirements.

It seems that your requirements were not adequately relayed to the catering department. I have asked DPU to work with the catering staff to improve communication regarding special dietary requests for patients, including ensuring options for gluten-free foods can be offered at short notice.

Once again, I apologise that this was your experience and I thank you for sharing your story, as this will assist us to improve our service to patients.

Kind regards

Scott Goder

Acting Executive Director
Rockingham Peel Group
South Metropolitan Health Services

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by rainjg78 (the patient)

Thank you for the prompt reply. I gave more than enough notice as I informed the staff during Pre-Admission of my dietary requirements and a note was made to that effect. I also told the clerk when I rang to confirm my attendance. It was also noted when the wait list clerk rang me.

There was definitely a lack of communication somewhere along the line. Hopefully this will be improved.

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