About: St George Hospital / Day Surgery Unit St George Hospital Day Surgery Unit Kogarah 2217
Posted by Upset and angry (as ),
We arrived at the Day Surgery Unit at 6.30 am for 7.00 am appointment, spouse was called to do blood pressure etc. by a great nurse. At 10.00 am my spouse was called to go through to get ready for surgery, I was told to say goodbye and I got a phone number from reception to call.
I was told to wait four hours, I did and when I rang I was told my spouse was in surgery and to call back in another four hours. I waited an hour and called again getting more worried and anxious. I was now calling half hourly and being told nothing. At 6.30 pm when I called I was told my spouse was in recovery, I asked if I could speak to somebody there and was told no and to just keep calling. At 7.00 pm I was told that my spouse was still in recovery waiting for a bed so I asked if it got late would I still be able to see my spouse, I was told that was up to nursing staff on the ward. At 7.30 pm I was finally told that my spouse was going to a ward.
I am very upset by my experience and feel it would have been helpful to me to be informed to what was happening. I was told at the start that surgery was at 10.30 am, I finally found out when I attended the hospital it took place at 1.30 pm. It would have been nice to have got a call from the hospital letting me know that everything was ok after surgery but got nothing. Instead I was left for 10 hours not knowing what was happening, I feel it was not very professional. I don’t feel the staff I dealt with at St George Public Hospital has any compassion or a heart. Thank you for nothing .