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"Respect and compassion shown at Maroondah Hospital"

About: Maroondah Hospital / Emergency Department

(as the patient),

I was recently a patient at Maroondah Hospital in Ward 3 East, I had my gallbladder removed after coming to the Emergency Department in excruciating pain with a blocked bile duct and infection.

At the best of times I am an anxious, easily rattled person, this was not the best of times! I know I’m not the easiest patient, but all the staff I saw in Ward 3 east at Maroondah Hospital were the most kind, patient and compassionate people, especially Margaret (I hope I have the right name? It’s hard to remember because I was pretty out of it) who I was lucky enough to have as my overnight nurse for 2 nights. I can’t even imagine how difficult things would’ve been for me without her kind and caring, quiet and calm nature that had a way of making me relax and not get so worked up about the things that scared me. I hope I didn’t frustrate her too much and that she knows what a difference she made to me. It was not just her though, I just feel like the majority of the staff on that ward genuinely care about their patients and treat them with respect and compassion and I wanted to write a review somewhere to express my gratitude. 

Thank you to all on Ward 3 East and also in the Emergency Department who were also very helpful at Maroondah Hospital. 

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Responses

Response from David Plunkett, Chief Executive, Eastern Health 4 years ago
David Plunkett
Chief Executive,
Eastern Health
Submitted on 10/07/2019 at 12:27 PM
Published on Care Opinion at 1:34 PM


picture of David Plunkett

Dear chachagz45

Thank you so much for taking the time to share your throughts regarding your recently experience at Maroondah Hospital. I was really pleased to read how the staff brought the Eastern Health values of Patients First, Kindness, Respect, Excellence, Agility and Humility to live as evident by your comments. I am so proud of the efforts of everyone involved in your care.

It will give me great plesaure to share your comments with the 3 East team, the Emergency Department team and especially Margaret!

I trust you are recovering well now and rest assured many people find coming to and being admitted to hospital a difficult and challenging experience!

Kind regards and take care.

David

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