"Poor service from staff"
About: Patient Assisted Travel Scheme - WACHS Pilbara Patient Assisted Travel Scheme - WACHS Pilbara South Hedland 6722
Posted by pegasuszh34 (as ),
More a collection of stories of ongoing issues. I feel there is a repeated failure of Patient Assisted Travel Scheme (PATS) staff to:
- Respond to emails.
- Process reimbursements in a timely manner (it took 12 months for one of my claims to be processed).
- Book flights in a timely fashion leaving patients forced to travel late at night or early in the morning because the cheaper fares have been sold out. This then makes it more difficult to access public transport and forces up the out of pocket expense.
And throughout this, I feel there is really poor customer service when you call their office. I don't particularly care that they have '1200 emails in the inbox', it is not my job to make their processes more effective. I feel that WACHS really needs to look at their staffing levels or at their staff productivity.