This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Telephone bookings

Posted By romeozx69

"Telephone bookings"

About: Sydney / Sydney Eye Hospital / 2 West & Hand Clinic

(as the patient),

Recently I tried to call the Hand Clinic for the booking but the phone was busy for the entire day. I wasn't able to reach the booking office at all. I had to go to the hospital and book there. The telephone booking system needs to be updated.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Barbara Daly, Nursing and Operations Co-Director, ESM Program, Prince of Wales Hospital 4 years ago
Barbara Daly
Nursing and Operations Co-Director, ESM Program,
Prince of Wales Hospital

Submitted on 30/07/2019 at 10:29 AM
Published on Care Opinion at 10:57 AM

Dear romeozx69,

Thank you for your feedback on the difficulty of contacting the Hand Clinic recently. Your feedback is valuable in helping us to improve our phone system and service for our patients. I apologise that you had to come to the hospital to make an appointment.

All the best

Regards

Barbara

Acting Director of Nursing and Support Services

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k