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Care Opinion

New waiting area

Posted By Garboo

"New waiting area"

About: St George Hospital / Cancer Care Centre

(as a carer),

The new Cancer Centre waiting area is light and airy, so much more pleasant than the old crowded waiting room. So well done!

It does, however, have a problem with sound. The acoustics are very poor. When doctors and nurses come to call for patients, their voices are very hard to hear, even, I feel, for those who do not have any hearing disability. This needs to be sorted, the current system is very inefficient with doctors and nurses wandering about in search of their patient at times. Not a good use of professional time. Perhaps a sound and visual display system such as that used by the Road Transport Authority could help solve this problem. I don't imagine that you want to have the doctors and nurses having to shout. 

Also with three lovely big screens, it is very boring to have such repetitive notices playing all the time, how about something nice and soothing. National Geographic or some other calming and restful images - please.

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Responses

Response from Leisa Rathborne, General Manager, St George Hospital 4 years ago
We are preparing to make a change
Leisa Rathborne
General Manager,
St George Hospital

Submitted on 1/08/2019 at 11:37 AM
Published on Care Opinion at 3:10 PM

picture of Leisa Rathborne

Hi Garboo,

Thank you for taking the time to provide us with your feedback. We are delighted with the new upgrade to the Cancer Care Centre.

I appreciate your feedback about the acoustics in the new waiting room and I can advise that we are looking into making the necessary improvements. We are in the early planning stages of implementing a system similar to the one in use by the Road Transport Authority. Our aim is that this will be an interactive system with our patients being able to choose how they would like to interact with the Cancer Care Centre, this could be via mobile phone notification or via the screens located throughout the Cancer Care Centre waiting spaces.

We are also in the process of looking at the content of the screens in the waiting spaces and we will put forward your suggestion of National Geographic footage being shown.

We really do appreciate your feedback and look forward to making improvements based on your suggestions.

Please don’t hesitate to contact Ms Kath Helling, Patient Experience Manager, on 9113 2687 or by email at Kathryn.helling@health.nsw.gov.au, should you require any further information regarding this.

Kind regards

Leisa Rathborne

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Garboo (a carer)

Dear Leisa, thank you for your reply. The new centre is certainly excellent but will benefit with the fine tuning planned.

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