Recently I called the clinic to book an appointment for my child. It took 15 minutes before the phone was answered by a staff member. Every time I attempted to call, the phone rang for more than 1 minute and 27 seconds and then hung up.
I feel that for a medical clinic to not have an automatic pickup and queue when on hold is terrible. When ringing there is nothing at all that even gives you the indication that you have called the medical clinic.
I understand a new phone system has been installed and with some more tweaking, it will be perfect.
"Phone answering waiting times"
About: Kerang Medical Clinic Kerang Medical Clinic Kerang 3579
Posted by Phonefixer (as ),
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