General care

(as the patient),

STORY HAS A RESPONSE

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About: Royal Perth Hospital

Where do I start?

I was being discharged late afternoon recently from Royal Perth Hospital (RPH) and you did it to me again, every time I’m in the hospital something gets screwed up.

The operation I had went well and the doctors were great. Pain management was not, I was on the two top-shelf pain killers and I told them it was not working but they didn’t seem to listen, so I just put up with it.

The other thing is I had an appointment to see Cardiology, I was wheelchaired there from the ward only to be told Cardiology would come to see me, so I waited around till 6.30 pm only to be told they weren’t coming. Here’s the kicker, the Cardiology staff told the ward staff at around 2.30 pm they wouldn’t be coming and I didn’t get that message till 6.30 pm, 4 hours later.

I could’ve been home, so I had to pay for another nights accommodation and not only could I not get a taxi voucher (apparently you don’t get one after 5.00 pm), I was discharged without any pain medication, hence I ended up back in the Emergency Department at another hospital. Let’s just say that was a waste of time because they were just too busy, so spent the night without any medication.

I went back to RPH the following day to get my meds and have a chat to Cardiology about the day before. That’s when I found out they had told the ward staff earlier that they weren’t coming. So I think a few really need to be addressed so it doesn’t happen again.

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Response from Lesley Bennett, Executive Director, Royal Perth Bentley Group

picture of Lesley Bennett

Dear Dusty466

I apologise for your recent experience at Royal Perth Hospital. Caring for our patients and ensuring that they are comfortable, supported and kept informed about their treatment or changes to their treatment is very important to us.

Unfortunately, on this occasion, it seems that we have failed you in a number of ways. I would very much like the opportunity to review your treatment and see where we can improve and would like to ask you to please contact our Consumer Engagement Unit on 9224 1637 so that we can do this.

Once a review has been undertaken, we can write to you with the outcome and planned changes if this is something you would like to receive.

Again, I apologise that we failed you and I thank you for taking the time to share your experience with us so that we might learn from it and improve.

Yours sincerely

Dr Lesley Bennett

Executive Director

Royal Perth Bentley Group

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