"My recent hospital admission"

About: Sale Hospital / Emergency Department Sale Hospital / Women's and Children's

(as the patient),

I presented to the Emergency Department (ED) at Sale Hospital recently with abdominal pain. I feared I was suffering from appendicitis, I was right!

I was then admitted to the Women's and Children's ward where I stayed for the next three nights. I would like to take this opportunity to thank each and every staff member who I came into contact with throughout my stay. From cleaning staff to ED staff, to hospital co-ordinators to surgeons, to student nurses to Nurse Unit Managers. I was treated so kindly and so professionally and it truly made my stay and recovery so much more pleasant.

The staff on the Women's and Children's ward deserve recognition for the care, professionalism, and attention to patient-centred care that was shown to me through a difficult time. I can't thank them all enough for making myself and my many visitors welcomed and cared for.

Well done and thank you to all.  

Responses

Response from Mandy Pusmucans, Director of Nursing, Sale, Central Gippsland Health 13 months ago
Mandy Pusmucans
Director of Nursing, Sale,
Central Gippsland Health
Submitted on 23/08/2019 at 16:19
Published on Care Opinion on 26/08/2019 at 09:29


picture of Mandy Pusmucans

Dear perseusef89,

Thank you for sharing your story. I am sorry that you have been unwell, but glad to hear that you have had a positive experience at Central Gippsland Health and that you are recovering well.

It is important to us that people are treated with kindness and caring, and that we work as a team so that patients have the best experience during their stay.

We have shared your story with the team in acknowledgement of the work that they do. I know that they will appreciate this.

Please don’t hesitate to contact me should you wish to discuss this further or if we can support you in any other way. I am contactable on either 5143 8512 or at mandy.pusmucans@cghs.com.au.

Yours sincerely,

Mandy

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Response from Kim Costin, Nurse Unit Manager, Womens and Childrens, Central Gippsland Health 13 months ago
Kim Costin
Nurse Unit Manager, Womens and Childrens,
Central Gippsland Health
Submitted on 29/08/2019 at 23:25
Published on Care Opinion on 30/08/2019 at 09:14


Dear perseusef89,

Thank you for taking time to give feedback on your recent experience as an inpatient on the Women’s and Children’s Unit.

As the Unit Manager of Women’s and Children Unit it is heartening to know that our unit staff and the wider team at Central Gippsland Health (CGH) were able to provide, what you have expressed in your letter as ‘professional and patient centred care. CGH place a high value in the provision of excellence of care, where patients are at the centre and as a team, we strive to provide such care.

With pleasure I have had the opportunity to share your story with the staff and thank them on your behalf as well as mine. The team were appreciative and expressed gratitude for your kind feedback.

I trust you have recovered well and remain in good health. If there is anything else you would like to discuss please contact me on 51438150 or e-mail wac.num@cghs.com.au

Your sincerely,
Kim Costin

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