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"Treatment of suspected stroke"

About: Bunbury Hospital / Emergency Department

(as the patient),

I was admitted to a hospital with a suspected stroke/transient ischemic attack (TIA) approximately two months ago. After being assessed by the Doctor on-call, they decided to transfer me to Bunbury Regional Hospital's Emergency Department (ED) by ambulance for scans and tests.

On arrival at ED I was assessed and then told to walk through to outpatients and speak to the Triage nurse. I sat in the waiting room for over 3 hours and was finally seen later that evening by a junior doctor who examined me. I was then directed to a room in ED, and sent for CT scan and X-ray during the evening. 

At around 5 am I was then transferred to another hospital as they were now aware I had private cover. The next morning I went for an MRI scan. This scan showed that I had a stroke. 

I have since been made aware that there is a set pathway for suspected stroke victims. Bunbury Regional Hospital ED certainly did not follow this pathway.

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Responses

Response from Glen Matters, Operations Manager Bunbury Hospital, WACHS South West 4 years ago
Glen Matters
Operations Manager Bunbury Hospital,
WACHS South West
Submitted on 20/08/2019 at 1:03 PM
Published on Care Opinion on 22/08/2019 at 11:07 AM


picture of Glen Matters

Dear sculptorgr75,

Thank you for posting your story on Patient Opinion. There are a number of worrying aspects of your care that you have raised and I would appreciate it if you could call our Customer Liaison Office on 9722 1521. This will enable us to get your details and investigate the care you have received and to look at opportunities to improve our service.

Regards

Glen Matters

Operations Manager Bunbury Hospital

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