"My tooth got chipped during surgery"

I presented for surgery on my shoulder earlier this year. 

I was a private patient and was supposed to get some benefits which included the consultant do my surgery and a private room if there were any available. 

Both these things did not happen in my case as well as multiple other things that resulted in a very unpleasant experience from the start and during my recovery which is still ongoing. 

Although, this is not what I am writing about. On top of everything else, I also woke up with a chipped tooth which I believe was caused by the anaesthetist during surgery. I brought this to the attention of the staff and was given a form and told that the hospital would cover my dental costs. 

I have filled out all relevant forms and contacted the Consumer Engagement Unit on multiple occasions only to keep getting the same answer that a review has taken place and the hospital is not taking responsibility. 

I have asked for an explanation on how the hospital came up with this conclusion but have not received any answers to my questions. 

Final correspondence from staff has been that they will no longer be replying to my emails. 

I have also contacted The FOI unit and have received a copy of my file which clearly states that my teeth were checked and signed off pre-surgery. 

In light of all of this, I would just like to add that the nursing staff post-surgery were exemplary and would like to thank them for their care.