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"Great care"

About: Sydney / Sydney Eye Hospital

(as a service user),

Recently I have been in one of Sydney Eye Hospital's Ward. Jenny is my meal delivery lady. She is a lovely person - truthful, courteous and helpful. She unwraps my meals for me and is very cheerful with lovely manners. I feel her efforts go unnoticed and unrewarded. As a patient I am very grateful. She is a pleasant and charming woman. I am an elderly person with multiple severe disabilities and she cares for me. She has an inspiring manner.

I spoke to the Nurse Unit Manager today and the care received from nurses has been wonderful. They are kind and considerate, efficient, capable, punctual and reliable. They come in the morning and introduce themselves. Each individual nurse is assigned for each patient. I've had a great experience during the my time there. They have been very easy to deal with.

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Responses

Response from Barbara Daly, Nursing and Operations Co-Director, ESM Program, Prince of Wales Hospital 4 years ago
Barbara Daly
Nursing and Operations Co-Director, ESM Program,
Prince of Wales Hospital
Submitted on 26/08/2019 at 3:36 PM
Published on Care Opinion at 4:06 PM


Dear oriongr63,

It is very pleasing to hear you had a very positive experience while you were in our hospital. Our staff are professionals that pride themselves on being focused on their patient needs through compassionate, skilled care. It was lovely of you to acknowledge Jenny from catering. They are an essential part of the team who look after you. Your kind words will be shared with Jenny and the nursing staff.

All the best in your continuing recovery.

Kind regards

Barbara

Acting Director of Nursing and Support Services

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