"Poor communication at Outpatient Clinic"
About: Perth Children's Hospital Perth Children's Hospital Nedlands 6009
Posted by antliadh97 (as ),
I received two letters in the mail from Perth Children's Hospital, advising of two specialist appointments on the same day but in two different cities (Perth and Bunbury). It was impossible to attend both. I rang the number on the letter for the Respiratory Clinic and advised the staff members of the dilemma. I was advised they weren't sure what to do but someone would ring me back. No-one called back.
I rang again the next day and the phone rang out so I left a message requesting someone call me, no-one called back. I rang again for the third time the next day and again the phone rang out so I left a message requesting someone call me. No-one called back.
A few weeks later I found out by accident that the appointment with the Respiratory Clinic had been cancelled by the Clinic Clerk. When I enquired as to why, I was advised that I had requested the appointment be cancelled - I had made no such request.
The Respiratory Clinic did not return any of my calls, they did not advise the appointment was cancelled and made no attempt to reschedule. When I found out the appointment had been cancelled I was extremely concerned, particularly as I was told the next available appointment was 4 months after the original was scheduled.
The Respiratory Clinic Admin staff did not have an appreciation of this situation, blamed me for the mix-up, and I felt were rude, unaccommodating and essentially lousy. I feel I was an inconvenience they had no intention of conversing with. Customer service was completely absent.