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"Experience in Emergency Department"

About: Albany Health Campus / Emergency Department

(as a parent/guardian),

After a particularly bad bike fall, I took my child into Albany Emergency Department after GP advice. We arrived in the afternoon and were taken into the department fairly quickly where we saw a doctor. I was unsure if they were a qualified doctor or in training as they displayed no badge or identification. I assume they were a doctor in training.

Sam, our nurse, was very friendly and efficient. The doctor checked and consulted, then returned, checked some more, and then consulted with another doctor again. So far we’d been at ED for 1.5 hours. This first doctor then sent my child for X-rays; Christian the orderly was very considerate of my child’s injuries on the way to and from radiology. After we returned to ED, a different doctor (Doctor John) came to let us know that my child’s X-ray showed some injury but it was difficult to rule out any serious spine injury completely. He said he wanted to be sure and he sent my child for an MRI. John communicated things very clearly,  and as a parent I felt very reassured by his obvious knowledge and experience.

Later in the evening, Doctor John returned and explained very clearly what the MRI showed, that he had spoken to the spinal unit and informed us that my child had stable spinal fractures and how it was to be managed. Although our ED visit was six hours long, and unfortunately the water dispenser was empty and we weren’t offered a drink until hours later, I left feeling that my child’s injuries were treated very seriously and that Doctor John took the time to fully ensure that my child's injuries were fully investigated. 

Thank you John, Sam and Christian - you have given me great confidence in Albany ED. 

To the doctor who met with us initially, wash your hands. :D


Response from Juan Clark, Operations Manager, Operations, Albany Health Campus, WACHS Great Southern 2 years ago
Juan Clark
Operations Manager, Operations,
Albany Health Campus, WACHS Great Southern
Submitted on 02/09/2019 at 15:00
Published on Care Opinion at 15:29

Dear venusbm86,

Thank you for sharing your experience on Patient Opinion, and for offering us some very constructive feedback. Your feedback will be circulated throughout the hospital - as a helpful reminder to staff of the importance of identifying themselves and practicing good hand hygiene.

Thank you also for recognising the efforts of those named. It’s always great for our staff to hear back of the positive impact they have had on a patient and their family.

Our best wishes to your child for a speedy recovery.

Yours sincerely,

Juan Clark

Operations Manager, Albany Health Campus

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by venusbm86 (a parent/guardian)

Thank you for your prompt reply, I realise that I didn't make clear why I made the comment for the first doctor to wash their hands, not because their hands were unclean as such, but only because of frequent hair touching 😁 in no way did I feel they were unhygienic. I thank you all again, and I feel very blessed to live in a country that provides amazing healthcare.

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