"ED at Sydney Eye Hospital"

About: Sydney / Sydney Eye Hospital / 1 East (Ophthalmology)

(as the patient),

I've had two recent visits with an eye infection. All staff (admin, triage, Registered Nurse (RN) and medical) provided good service, particularly in relation waiting time expectations for all in attendance.

Of note; the RN, whose name I did not get, but she assisted me on 6 & 8 September 2019, was very efficient, smart and comical. Put me at rest and ease in circumstances where I was in pain and worried about my sight.  Great empathy and humour.

Thanks. 

Responses

Response from Barbara Daly, ESCM Nurse Manager, Prince of Wales Hospital, Prince of Wales Hospital 9 months ago
Barbara Daly
ESCM Nurse Manager, Prince of Wales Hospital,
Prince of Wales Hospital
Submitted on 17/09/2019 at 16:08
Published on Care Opinion at 16:46


Dear antliarp77,

Thank you for sharing your recent experience in our Emergency Department. It is lovely to hear that you were treated with empathy and humour to ease your worry. Our staff are very skilled and strive each day to provide excellent care. The staff will be thrilled with your feedback.

All the best for your eye recovery.

Kind regards

Barbara

Acting Director of Nursing & Service

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