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"The heart-warming professionals"

About: St George Hospital / Cancer Care Centre Sutherland Hospital / Oncology Clinic

(as the patient),

I was diagnosed with breast cancer last year. Months later, I met a remarkable Medical Oncologist, Dr Tracey, at St George Hospital and began six months of chemotherapy at The Sutherland Hospital. On the first day of chemotherapy, I was quite anxious when I arrived at the Oncology Day Clinic of the hospital. 

Fortunately, I got help from a nurse, Joycelyn, who was friendly and proficient. Going through chemotherapy was a very difficult time because I had some side effects, especially in the first three months. Luckily, I had a number of follow-up consultations with Dr. Jared, who was exceptional and supportive. Besides, a team of experienced nurses, Kim, Joycelyn, Mocci, Megan, Jasmine as well as front desk staff, Catherine and Belinda, helped me a lot during my treatments. Dr. Tracey and Dr. Michael followed up with my treatments after Dr Jared went to the St George Hospital. My side effects began to decrease afterward and I completed the chemo swimmingly in the care of the entire team.  

After surgery, I met an extraordinary Radiation Oncologist, Dr Gina as well as her colleague, Dr Peter, at the St George Hospital. Although I was a little nervous about side effects, I had to confront the five-week radiation therapy that started earlier this year. Luckily, I was treated by nurses, Bernie, Annie, and Mel as well as another team of nurses, Iris, Caroline, Erin and Lily who helped me with dressings. The doctors and the nurses were all professional and reassuring and made me feel at home whenever they helped me closely at the Cancer Care Centre of the hospital.

I am deeply grateful to all these heartwarming people who made a difference in my journey. Their professionalism and care did bring me warmth and safety over the days. 

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Responses

Response from Leisa Rathborne, General Manager, St George Hospital 4 years ago
Leisa Rathborne
General Manager,
St George Hospital
Submitted on 20/09/2019 at 11:13 AM
Published on Care Opinion at 1:03 PM


picture of Leisa Rathborne

Dear induswk35,

Thanks for taking the time to write of your cancer journey.

We are very fortunate to have such wonderful staff working here at St George Hospital. Our aim is to provide compassionate, patient-centered care and I was truly moved to hear of the positive impact our staff had on you during this difficult journey.

I am sure that the staff mentioned will be very pleased to read your kind words and I will make sure this is passed on to all the staff involved in your care.

I would like to wish you well for the future.

With kind regards,

Leisa Rathborne

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Update posted by induswk35 (the patient)

Dear Leisa,

Thank you for your response to my story. Once again, a big THANK YOU to the wonderful staff of St George Hospital and The Sutherland Hospital.

I wish you all the best.

Response from Valerie Jovanovic, General Manager, General Manager's Unit, The Sutherland Hospital 4 years ago
Valerie Jovanovic
General Manager, General Manager's Unit,
The Sutherland Hospital
Submitted on 27/09/2019 at 8:48 AM
Published on Care Opinion at 8:56 AM


Dear induswk35,

Thank you for sharing your experience with us.

I was delighted to hear that the staff you mentioned were so supportive and caring and how this helped you through your treatments and surgery.

This dedication makes us particularly proud of our employees and their commitment to providing a high standard of care to our patients and the community.

I will send your email to staff of the oncology unit who I am sure will very much appreciate your kind words of acknowledgement.

I wish you well for the future.

Kind regards,

Valerie Jovanovic

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Update posted by induswk35 (the patient)

Dear Valerie,

Thank you for your response and I am truly thankful for the help of the wonderful doctors and nurses during my chemotherapy at The Sutherland Hospital.

I wish you all the best.

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