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No backup when in crisis

Posted By Meh

"No backup when in crisis"

About: Austin Hospital Barwon Health

(as the patient),

Recently I was having a mental health crisis when I was at the Austin Hospital with telling them I was trying to commit suicide by tablets, after hours spent in hospital they said that they didn’t have a bed there but said that Geelong had beds and would ring me. 

After they had told me Geelong would not accept me, they wanted to send me home, even though I said I would commit suicide if released.

I believe Barwon will not accept me so I feel like I have no backup. 

As it was I tried to jump off the Austin but security grabbed me as I was going over.

But still, the problem is I have no backup when in crisis.

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Responses

Response from Care Opinion, Care Opinion Australia 4 years ago
Care Opinion
Care Opinion Australia

Submitted on 9/10/2019 at 12:24 PM
Published on Care Opinion at 12:24 PM

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This response is posted by Patient Opinion on behalf of Austin Health:

Dear Meh,

Thank you for sharing your story. We are very sorry to hear about your experience at the Austin Hospital Emergency Department.

The Consumer Engagement Team assists patients with any concerns and complaints they may have. The team can be reached on 03 9496 3566 or feedback@austin.org.au.

I assure you that our staff are committed to providing safe and quality care to our patients. I would encourage you to return to our emergency department if you are in crisis so you can receive appropriate support.

Kind regards,

Austin Health

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