A few years ago I had an endoscopy for digestive issues and chronic Gastro-Oesophageal Reflux Disease (GORD). Severe erosion and ulcers were found and Barrett's syndrome was diagnosed. I made some lifestyle adjustments and have been feeling much improved.
The GP and specialist recommended a followup endoscopy in a few years' time as Barrett's syndrome is linked to esophageal cancer. The GP sent a referral in early 2019 and Armadale Hospital accepted it and sent a letter saying expect a 3-month wait. I received a phone call about a month ago asking if I still required this procedure and I stated yes I did.
I received a letter recently saying that they had been trying to contact me by phone from a private number. I was away with work so I called when I returned to arrange and was told that because I had not called them within 10 days from the date on the letter I was removed from the waiting list. I now have to get a referral from my GP and go through the whole process again!
It's so frustrating! I feel that 10 days from the generation of the letter is not long enough. They had my mobile number so why not send a text. I don't have a message service on my phone and tend not to answer private numbers as they are usually trying to sell you things.
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