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"Sydney Hand Clinic"

About: Sydney / Sydney Eye Hospital / 2 West & Hand Clinic

(as the patient),

I broke my finger playing netball. I went to St Vincents and was referred to Sydney Hand Clinic. I've recently been discharged and thought the service was very good, specifically:

- They called me very promptly following the referral, within days.

- Very polite and helpful staff on reception, one lady in particular (name began with T) had a great memory and was always one step ahead, and super efficient.

- I saw different doctors each time but they were always very thorough and informative.

- I had regular X-rays, which were easy to do because the X-ray office was just downstairs and the staff there were also great. 

- I had regular appointments with the hand therapists (Elaine, Jade and  Amy) and they were also fabulous. Very clear with recovery instructions and providing me with comfortable splints. 

- My file followed me everywhere, the system is very smooth and each team were very good at adding notes each time I saw someone.

- The hand clinic is busy, but the waiting area is comfortable, with enough room for everyone. 

I thanked the team in person on my last visit but would like this feedback to be known more formally, because they are doing a great job - and as a result, I can use my hand again!

 

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Responses

Response from Barbara Daly, Nursing and Operations Co-Director, ESM Program, Prince of Wales Hospital 4 years ago
Barbara Daly
Nursing and Operations Co-Director, ESM Program,
Prince of Wales Hospital
Submitted on 27/09/2019 at 8:48 AM
Published on Care Opinion at 8:54 AM


Dear doradobe84,

Thank for taking the time to acknowledge the exceptional care you received during your treatment in the Hand Clinic. Our staff are dedicated to ensuring our patients have the best care, great outcomes and a positive experience.

Your feedback will be share across the Hand Unit, Clerical and the X-ray Department.

All the best with your future netball games.

Kind regards,

Barbara

Acting Director of Nursing and Support Services

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