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"Very poor nursing care"

About: Paynesville Gardens Care Community

(as the patient),

I am an advocate for the elderly. My ex-client, who resided at Opal Paynesville, had a fall. I understand that nothing was done and my client, who also had a diagnosis of dementia, was left for 4 weeks untreated until their spouse complained. This led to the resident having an X-ray to reveal that they had a fractured hip and had been left in pain. 

I believe the facility has also been told by their management to weigh the leftover food scraps and the weight of the scraps will come off the staffing budget.

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Response from Kerri Thomas, Consumer & Community Engagement, Opal HealthCare 2 years ago
Kerri Thomas
Consumer & Community Engagement,
Opal HealthCare
Submitted on 25/10/2019 at 2:46 PM
Published on Care Opinion at 2:47 PM

Dear marscz43,

Thank you for contacting us, we value feedback about our care and take issues raised very seriously. We would welcome a conversation with you as this is not consistent with the high standards we set for our care. If you would like to contact us at our Home Office via we will be happy to have a conversation with you.

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