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"Broken Arm in Carnarvon"

About: Carnarvon Hospital / Emergency Department

(as a parent/guardian),

My family and I recently visited Carnarvon. Shortly after we arrived my child fell off their bicycle and injured themselves with lots of grazes and was guarding their arm.

We presented to the Emergency Department (ED) at Carnarvon Hospital where we were greeted promptly by two lovely ED Nurses one of which was called Rachel and the other I later found out was a Graduate Nurse. They were wonderful with my child, making sure they felt safe all whilst making a thorough assessment of their injuries.  They gave them pain medication, applied a sling and then progressed to getting them seen by one of the doctors.  

We didn't have to wait long. My child was given an  X-Ray and then  seen by Dr Richard who was absolutely wonderful with them. He explained everything in a way my child could understand. His bedside manner was just lovely, so much so that my child almost looked excited to be getting a cast. Dr Richard made them feel so comfortable when putting the cast on. He was explaining every step and talking about what this meant for the next four or so  weeks. He asked if they were worried or had any questions. He then let them take a photo of the imaging so they could show their friends at school. Thank you so much to the wonderful team at the Carnarvon Hospital especially Rachel and Dr Richard.

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Responses

Response from WA Country Health Service Midwest 4 years ago
Submitted on 9/10/2019 at 8:44 PM
Published on Care Opinion on 10/10/2019 at 9:46 AM


Dear grusqg64,

Thank you for taking the time to write to us about your recent experience at the emergency department at Carnarvon Hospital, our staff really appreciate compliments that let us know how our care has met our consumer’s needs. It was great to hear that Rachel’s and Dr Richard’s compassionate care made your child feel safe and comfortable.

I hope that their recovery is going well and that you enjoyed the rest of your visit to Carnarvon.

Kind Regards,

Liz

A/Coordinator Executive Services

WACHS Midwest

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