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Wonderful care in ED

Posted By carinapq49

"Wonderful care in ED"

About: Esperance Health Campus / Emergency Department

(as the patient),

I arrived very early in the morning at the Emergency Department (ED) in considerable pain -finally going to ED to seek help after an injured leg was not getting any better - but felt worse.

The triage nurse was kind, caring and I felt really listened to. All the staff were very kind and although ED was very busy they still took time to check on me and let me know when I would be seen and the plan for attending to me.

It was the many little things that went to make this experience so positive, such as staff members making sure that patients had water and a pillow in just the right place to be as comfortable as possible. I wanted to take this opportunity to say thanks, it’s these things that really make an impact.

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Responses

Response from Margaret Smillie, Operations Manager Esperance Hospital, WACHS - Goldfields 4 years ago
Margaret Smillie
Operations Manager Esperance Hospital,
WACHS - Goldfields

Submitted on 14/10/2019 at 6:19 PM
Published on Care Opinion on 15/10/2019 at 9:39 AM

Dear carinapq49,

We really appreciate that you took the time to give us some feedback on our staff and service. I will forward this to the team as I am sure it will make their day. We also think the our team do a wonderful job here at the hospital. I do hope that you are now on the mend and feeling much better.

Thank you so much sharing your story

Kind Regards

Margaret Smillie

A/Operations Manager Esperance Hospital

WACHS Goldfields

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