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Care Opinion

Respite stay

Posted By andromedasb75

"Respite stay"

About: Augusta Hospital

(as a staff member posting for a patient/service user),

I am a staff member posting on behalf of a client, regarding some of their concerns.

When talking to a client about their recent stay at Augusta Hospital they raised a few concerns.

They stated at the beginning of their respite stay there were teething problems which were soon overcome. They commented on the quantity of staff rostered on per shift. They stated this is a busy hospital and when there is so little staff that they are hesitant to call for help. 

This client identified the age of the building and equipment as an issue. Due to their condition motor neuron disease (MND), operating the old call bell system is more than difficult. Nursing staff implemented other options such as another bell, but if not heard this can be missed.

Not having ensuites to rooms was noted as an issue, as the client felt as if it made nurses jobs harder and toileting takes longer.

The client stated that the nursing staff were lovely and worked very hard and that the food was good.

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Responses

Response from Alison Abbey, Clinical Nurse Manager, Augusta MPS Hospital 4 years ago
Alison Abbey
Clinical Nurse Manager,
Augusta MPS Hospital

Submitted on 18/10/2019 at 2:52 PM
Published on Care Opinion at 3:08 PM

Dear andromedasb75,

My sincere thank you for providing feedback on behalf of our client, regarding their respite stay at Augusta Hospital.

I’m pleased to hear that you found the meals to be of a good standard. I will be sure to pass on the compliments to the kitchen and catering staff!

I understand that while you found the staff to be lovely, it was also noted that they were very busy. I advise that the hospital has model of staffing which allows for increases as required especially during busy periods. I note that your stay was during the very busy school holiday period and this may have contributed to the busyness. I will follow up with the Augusta nursing team to ascertain if there may have been an opportunity to improve staffing on this occasion.

In reference to the building and equipment, WA Country Health service has a repair, maintenance and minor works program through which we methodically and progressively work to upgrade and improve our facilities and equipment. This program is ongoing and helps us to support the delivery of high quality care to the community.

I would be very happy to speak to you directly, in more detail about the experience at the Augusta Hospital. We are grateful to hear your feedback as it provides us with an opportunity to improve our services.

Please feel free to contact me

Alison Abbey, Clinical Nurse Manager Augusta on 0438 051 278.

I look forward to discussing this with you.

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