"Need to improve on waiting times"

My child went there recently with pain in their right side. After waiting a long time the nurse asked my child for a urine sample which they did straight away.  Then had to wait again for the sample to be tested. So after arriving at the clinic at around mid-morning, my child had to leave at mid-afternoon for work, the nurse told my child, we can see something to do with your kidneys but you will need to see the doctor. My child told them they had to leave I have been waiting for hours.

I'm sorry but I feel this is not acceptable, I understand that you have to wait to see doctors and there are emergencies, but waiting nearly 5 hours with no results from the doctor, no apology from staff for the delay, no food or drink offered and, I believe, seeing not many other patients going in and out. I believe there were other patients that up and left too, having to wait far too long  This isn't the first time, it also happened to me recently.