I had an appointment recently at the Outpatients Department at the Karratha Hospital. The appointment was set for a time I believe was the first appointment of the day. The letter said to be there 10 mins prior, which I was. All papers were filled in by my appointment time and I was ready.
Another patient, whom I knew and believe was doing the same test, told me their appointment was half an hour later than mine but they were already in the waiting room when I arrived.
At the time of my appointment, that other patient's name was called and off they went. Eventually, 1.5 hours after my appointment time, I was called in. I was extremely frustrated having to wait 1.5 hours for what I believe should have been the first appointment of the day. The only thing I can conclude from this experience is that I believe the hospital has a first-come-first-serve policy and appointments don't really matter.
I have to stress that the medical test we both had done was not an emergency procedure and I believe it could have been done at any time. I feel there was no need for preference towards the other patient on medical grounds.
"Long wait post appointment time"
About: Karratha Health Campus / Surgical Services Karratha Health Campus Surgical Services Karratha 6714
Posted by songthrushfb58 (as ),
Do you have a similar story to tell?
Tell your story & make a difference ››
Responses
See more responses from Yvonne Bagwell