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"Food serving"

About: St George Hospital

(as the patient),

I was staying at St George Hospital in Sydney recently on 4th Floor South. I felt it was very poor service from one of the ward nurses but one of the other shift nurses was beautiful. I felt the food service very bad and the food staff they not respect me. The food was kept outside most of time and I missed breakfast some mornings. One of the food staff very good, they knock the door and greetings and asked the choice etc.

I stayed again more recently on floor 6B. I felt this ward has beautiful staff with a good Doctor and Nurse but food serving as same problem. I am inside the room and the service kept it outside. I was not asked the choice. I felt only one of lady, name Jesmine, is very good service. Always smile and greetings and asked choice, need some things if I wouldn't like.

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Responses

Response from Vicki Weeden, General Manager, The Sutherland Hospital & Garrawarra Centre 4 years ago
Vicki Weeden
General Manager,
The Sutherland Hospital & Garrawarra Centre
Submitted on 2/12/2019 at 2:49 PM
Published on Care Opinion at 3:37 PM


picture of Vicki Weeden

Dear bluehr56,

Thank you for taking the time to share your feedback about your experience in 4South and 6B at St George Hospital.

I am sorry to hear about the poor experience you have described as this is not in keeping with the standard of care that we pride ourselves on.

Thank you for taking the time to write and share your experiences, both positive and negative. I will ensure that your story is shared with the ward and food services staff, as your insight and feedback is very valuable and will assist in improving each patient’s experience and care.

If you wish to discuss this further, I welcome you to contact the Patient Experience Manager on 9113 2687, or email SESLDH-STG-ConsumerFeedback@health.nsw.gov.au

Kind Regards

Vicki Weeden

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