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Mental health presentation at ED

Posted By Warrior

"Mental health presentation at ED"

About: Mental Health Unit Sir Charles Gairdner Hospital / Emergency Department

(as a parent/guardian),

Recently, I presented to Sir Charles Gairdner Hospital (SCGH) Emergency Department (ED) with my child due to their deteriorating mental health.

They were triaged speedily and progressed to the Mental Health Observation Unit, where they spent three days. The doctor and staff there were compassionate and caring.

This time I experienced a prompt and understanding response in ED - it makes such a difference for the person amd their family. We avoided deterioration and escalation.

Thank you to all staff, you made such a difference. 

This was a positive experience.

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Responses

Response from Roslyn Elmes, Executive Director, Mental Health, Public Health & Dental Services, North Metropolitan Health Service 4 years ago
Roslyn Elmes
Executive Director, Mental Health, Public Health & Dental Services,
North Metropolitan Health Service

Submitted on 2/12/2019 at 3:28 PM
Published on Care Opinion at 3:37 PM

Dear Warrior,

Thank you for taking the time to share your feedback about the Mental Health Observation Area (MHOA) at Sir Charles Gairdner Hospital. I am pleased that your child received the care and support they required and that your experience made a positive difference to the family.

It is affirming to receive feedback that the staff have demonstrated the values of care and compassion that we pride ourselves on. I will be sure to share your kind words with the team.

Best wishes to you and your family.

Kind Regards,

Roslyn Elmes

Executive Director
Mental Health, Public Health and Dental Services
North Metropolitan Health Service

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Janet Zagari, Executive Director, Sir Charles Gairdner Osborne Park Health Care Group 4 years ago
Janet Zagari
Executive Director,
Sir Charles Gairdner Osborne Park Health Care Group

Submitted on 2/12/2019 at 7:23 PM
Published on Care Opinion on 3/12/2019 at 9:53 AM

picture of Janet Zagari

Dear Warrior

Thank you so much for taking the time to share your positive experience at Emergency Department at Sir Charles Gairdner Hospital. It was really good to hear that the doctors and staff involved were caring and compassionate during what must have been a very stressful time for you and for your child.

The staff will be very pleased to receive your feedback and hear that their care made such a difference to your experience in the ED.

Many thanks once again.

Kind regards,

Janet Zagari

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Warrior (a parent/guardian)

Dear Ms Elmes,

My experience re MHOA have always been positive. It is the immediate Triage area (the foyer/waiting room) where Mental Health presentations are not always given the best status. I would like to think that this recent presentation is the expected standard for all staff.

Regards

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