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"The wonderful care my child received"

About: Box Hill Hospital / Emergency Department Box Hill Hospital / Paediatrics

(as a parent/guardian),

My infant child had been unwell recently and progressively got worse throughout the day. We made the decision to bring my child to Box Hill Hospital to be assessed. From the moment we walked through the door we felt nothing but support and care for our child. From triage to the paediatric area of ED to the fantastic nurses and doctors on 5.3, we felt our child was in the absolute best hands.

My child was assessed straight away by a lovely ED nurse by the name of Julia and a lovely doctor. The decision was made to admit my child and monitor overnight. The moment we were moved to 5.3 we had a bed ready for myself and were shown around the ward. We felt very welcome and supported. 

Throughout the time our child was in Box Hill Hospital the care they received was fantastic. The nurses and doctors made us feel nothing but ease which as a parent of a small child is what you need. Our child was thoroughly assessed and constantly monitored. We cannot express our thanks and gratitude enough. Thank you to all the fantastic staff that looked after our child and ourselves whilst at Box Hill Hospital 

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Responses

Response from David Plunkett, Chief Executive, Eastern Health 4 years ago
David Plunkett
Chief Executive,
Eastern Health
Submitted on 3/12/2019 at 7:41 PM
Published on Care Opinion on 4/12/2019 at 9:58 AM


picture of David Plunkett

Dear EA,

Thank you so much for taking the time to share your experience when you brought your child to the Emergency Department and then admitted to the ward at Box Hill Hospital.

This must have been a very challenging time for you and your child and I am so pleased your experience was a positive one. It's very clear to me the Eastern Health values of Patients First, Kindness, Respect, Excellence, Humility and Agility we alive and well.

It will give me great pleasure to share your comments with the staff and teams in the Emergency Department and Ward 5.3 (as well as their managers) so they can see the impact they had on your experience.

I trust your child has returned to good health and your life has returned to normal.

Best wishes and kind regards

David

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