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"Exceptional patient care"

About: Sale Hospital / Emergency Department Sale Hospital / Women's and Children's

(as a parent/guardian),

Took my child into ED in the early hours of the morning recently. Experienced the most amazing service from the moment we walked in. Came in with my child who had extreme abdo pain.

Belinda our first nurse was so kind and compassionate. She listened to my child‘s concerns and treated them with respect. Then we had Nicola who did the same. Each nurse took the time to explain what was happening and why. The doctors were also kind and considerate, speaking to my child as the patient rather than directing questions to me (which is what I am used to). This relaxed my child as they felt heard and understood.

When we were transferred to W&C my child had an allergic reaction to medication. The nurses (particularly Eliza and Danielle and Maree) were all extremely caring and reassuring. The situation was stressful but was made so much easier because of the amazing care we received from the moment we entered ED. Congratulations CGH on providing exceptional patient care.

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Responses

Response from Tom Breakspear, Aged Care Services Manager, Maffra Hospital, Central Gippsland Health 4 years ago
Tom Breakspear
Aged Care Services Manager, Maffra Hospital,
Central Gippsland Health
Submitted on 16/12/2019 at 2:50 PM
Published on Care Opinion at 3:11 PM


picture of Tom Breakspear

Dear Smiles for CGH,

My name is Tom and I am the Nurse Unit Manager of the Emergency Department (ED). Thank you for taking the time to provide your kind feedback, I hope your child is feeling much better!

I am very happy to hear that you were so pleased with the care provided to your child in the ED.

We certainly strive to provide excellent care to all those attending our department in their time of need. I will be sure to pass on this message to our team, particularly Belinda and Nicola.

Thank you,

Tom Breakspear

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