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Care Opinion

2 stays in the same week

Posted By Schemazz

"2 stays in the same week"

About: Armadale Hospital / Campbell Paediatric (Children's) Ward Armadale Hospital / Endoscopy Unit

(as the patient),

I had to come in for an endoscopy and colonoscopy. Terrified. The staff were fantastic. They couldn't have been kinder or more helpful (although I would have preferred to stay asleep and wasn't allowed!! :) - just because I had to go home! Excellent customer service and caring nursing. Thank you so much for caring for me in what was routine procedure for the staff and a really big deal for me. 

2 days later my grandchild was bought in by ambo after convulsing with a very high temp. Turned out to have massive tonsillitis - the fits were the big drama. Once again the nursing  and paediatric staff were excellent. Kind, caring and thoughtful. My only quibble is with the fact that I believe a hospitality staffer thought that they were qualified enough to wake 3 sleeping children (after a disturbed night) and 2 sleeping adults to ask if they wanted tea or coffee! I don't think many 2 year-olds give a damn. Hmmm. 

Aside from that I'd like to thank all the other staff members for their consideration and knowledge. 

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Responses

Response from Mary Ferrier, A/Executive Director, Armadale Kalamunda Group 4 years ago
Mary Ferrier
A/Executive Director,
Armadale Kalamunda Group

Submitted on 27/12/2019 at 7:55 PM
Published on Care Opinion on 30/12/2019 at 9:15 AM

picture of Mary Ferrier

Dear Schemazz,

Thank you for your kind words about the staff during both your visits to Armadale Health Service. It is heart-warming to hear that staff provided you with excellent customer service, that they were kind, caring and helpful. I do hope your grandchild is recovering well.

In regards to your comments about your endoscopy and colonoscopy, I apologise that you could not stay sleeping for longer.

I will pass on your kind words to all the staff involved, feedback such as yours helps to boost the morale of all the staff so I wish to thank you again.

I will also pass on your feedback about children and parents being woken by catering staff in an effort to improve this part of the service.

Best wishes,

Mary Ferrier

A/Executive Director

Armadale Kalamunda Group

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