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"Meals"

About: Albany Health Campus

(as the patient),

The meals received (besides breakfast) are the worst that I’ve ever had from any hospital ever.  In my opinion, the pies and slices are mushy, the frozen vegetables are soggy and there was never an option for fresh veg, and overall taste below par.

Also, even though the meals came out hot, I felt it was as if they had been cooked two days prior and reheated before service.  The meals actually made me dread staying here longer (despite my illness), and I ate fresh fruit or had family members bring meals up to me throughout the course of my stay. 

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Responses

Response from Mary Lanagan, Hotel Services Coordinator, Hotel Services, Albany Health Campus, WACHS Great Southern 4 years ago
Mary Lanagan
Hotel Services Coordinator, Hotel Services,
Albany Health Campus, WACHS Great Southern

Hotel Services Coordinator

Submitted on 30/12/2019 at 12:51 PM
Published on Care Opinion at 1:37 PM


picture of Mary Lanagan

Dear Sajawi,

Thank you for sharing your feedback on Patient Opinion. I’m very sorry to learn that you didn’t enjoy your meals during your stay at Albany Health Campus.

We follow strict guidelines for food preparation and aim for consistency in our cooking processes and portion control. Unfortunately, there are occasions when we do not get it quite right. I can only apologise to you for this.

We do our utmost to provide healthy, nutritious meals for our community. Fresh produce is included daily on our menu, and food is regularly quality tested and reviewed to include the latest dietician recommendations.

I am pleased to know that we were able to offer you a satisfactory breakfast and fresh fruit.

Thank you again for your feedback and I hope that you are recovering well from your illness.

Kind regards

Mary Lanagan

Hotel Services Coordinator, Albany Health Campus

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