This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Attitude of front desk staff

Posted By taurusks67

"Attitude of front desk staff"

About: Sydney / Sydney Eye Hospital / 1 East (Ophthalmology)

(as a parent/guardian),

I had to take my parent to the Eye Hospital and I felt we were greeted rudely at the reception desk. The staff member at the desk is so abrupt and rude in my opinion. I also walked up to validate my parking and they kept on telling me to do it when I was leaving. They were just so rude that I will contact the head department about the treatment and attitude towards me.

Not happy at all.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Alan Porritt, Director of Nursing and Support Services, Nursing, Sydney Hospital & Sydney Eye Hospital 4 years ago
Alan Porritt
Director of Nursing and Support Services, Nursing,
Sydney Hospital & Sydney Eye Hospital

Submitted on 14/01/2020 at 11:21 AM
Published on Care Opinion at 11:21 AM

picture of Alan Porritt

Dear taurusks67,

Thank you for taking the time to give us feedback about your recent poor experience. I am sincerely sorry that your recent visit fell short of your expectations. Your recent experience was understandably very frustrating and sadly worsened by the response you received when requesting parking validation.

I apologise again for the upset this has caused and thank you for bringing this to my attention. I trust that any future visits will be of the standard we expect from our staff, and reflect our commitment to excellent care for our patients. I would be happy to address the matter with the department manager on your behalf, if you are able to provide some more details, you can contact me on this email SESLHD-SSEHExecutiveServices@health.nsw.gov.au

Kind regards

Alan

Director of Nursing and Support Services

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k