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Care Opinion

ED visit

Posted By likeablepk74

"ED visit"

About: Broome Health Campus / Emergency Department

(as a parent/guardian),

My baby needed blood drawn however was too distressed and dehydrated for this to happen. After the doctor tried inserting a cannula twice with no success, I felt we either needed a Paediatric doctor to attend or for a means to calm my baby down (may that be happy gas etc.). 

It was a very distressing and traumatising experience that I feel could be better handled in the future.

Obviously I am not a doctor and don't know the extent of what was going on but my baby was poked and prodded continuously, disrupting them with no results.

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Responses

Response from Rachele Ferrari, Operations Manager, Broome Hospital, WACHS Kimberley 4 years ago
We are preparing to make a change
Rachele Ferrari
Operations Manager, Broome Hospital,
WACHS Kimberley

Submitted on 22/01/2020 at 6:58 PM
Published on Care Opinion on 23/01/2020 at 9:49 AM

picture of Rachele Ferrari

Dear likeablepk74

Thank you for your feedback about your baby’s experience in the Emergency Department at Broome Hospital. I do hope your baby is feeling much better after being unwell.

As a mum, I know how distressing it is to have to watch your baby being pricked and prodded. It is something that you would rather endure yourself if possible, and I am sorry this was you and your baby's experience.

I have had the opportunity to speak to the treating team - who are very sorry they were unable to get the blood test requested by the paediatrician. Our generalist doctors are highly skilled at venous access. They also know how distressing it is for both you and your child, and the standard practice is that only two attempts are made before calling the paediatrician.

Please be assured that your feedback is helping us to improve our service. The Senior Medical Officer and Senior Paediatric lead will ensure that there is an agreement when the paediatrician on call is asked to attend. Also that our doctors make the call earlier for children who look like they might be difficult to cannulate. At this stage, happy gas is not an option for small children needing this care, but we do have other pain relief options.

If you would like to talk to Broome Hospital's Senior Doctor more about the care of your baby you are very welcome to call Dr Sascha Saharov on 9194 2853.

And thank you, for sharing your story with us. We will keep you updated about the change we are planning.

Kind regards

Rachele Ferrari

Operations Manager, Broome Hospital.

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