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A very pleasant experience

Posted By authenticfn83

"A very pleasant experience"

About: Sydney / Sydney Eye Hospital / 1 East (Ophthalmology)

(as the patient),

What a pleasant experience. I was suffering from floaters and was referred to the Sydney Eye Hospital emergency department.

I was attended to by reception immediately and saw the doctor (Dr Mia) who explained to me this age-related ailment with empathy and booked me in for a follow-up appointment after 6 weeks.

This appointment was preponed while I was overseas so I had to reschedule it by calling their number in my text where I spoke to Jumana who was patient and helpful and accommodated me. On arrival I saw Dr Tuan who performed the required test and assured me everything was ok. Overall a very very pleasant experience.

Hats off to them for being nice in spite of the pressures. 

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Responses

Response from Pauline Rumma, Director, Clinical Services, Sydney and Sydney Eye Hospital 4 years ago
Pauline Rumma
Director, Clinical Services,
Sydney and Sydney Eye Hospital

Submitted on 20/01/2020 at 5:06 PM
Published on Care Opinion at 5:16 PM

Dear authenticfn83,

Thank you for posting your feedback on Patient Opinion. I am sure that it has been a stressful time with changes to your eyesight. I am, however, very pleased to hear that you received such excellent care by our staff. I know that they are really committed to providing high-quality care and making sure the patient's needs are met and it is terrific to hear that they took great care of you. I will pass your feedback on to Dr Mia, Dr Tuan and Jumana.

All the best.

Kind regards

Dr Pauline Rumma

Director of Clinical Services

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