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"Exceptional care"

About: Armadale Hospital / General Surgery Outpatient Clinic

(as the patient),

Recently, I had an appointment for a colonoscopy at the Outpatient Clinic at Armadale Health Service. It was my sixth colonoscopy over the years so I have some experience from several other hospitals around Perth.

The exceptional care, approach and attitude I received from every single member of the hospital staff left me speechless all in all. I would love to mention names, but I don't want to risk leaving anyone out. It started with the receptionists through the pre-admission nurse, all the nurses on the floor on the day of the procedure, to the knowledge and experience of the anaesthetic doctor and surgeon. Relatively short waiting period, swift operation, excellent aftercare. So the whole procedure took a good hour and a half less than any of my previous colonoscopies.

Being a pensioner I was not a private patient, still I received a service that was high above any of my previous experiences.

THANK YOU ALL!  

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Responses

Response from Diane Barr, Executive Director, Armadale Kalamunda Group 4 years ago
Diane Barr
Executive Director,
Armadale Kalamunda Group
Submitted on 23/01/2020 at 6:14 PM
Published on Care Opinion on 24/01/2020 at 9:48 AM


picture of Diane Barr

Dear sagittabz53,

Thank you so much for getting in contact with us and sharing your recent experience at Armadale Health Service.

I couldn’t be happier to hear how you describe the care you received during your recent colonoscopy procedure. We are so proud of the knowledgeable and dedicated staff we have working at the hospital and it is always so nice to hear when they are recognised. I will take great pride in passing on your feedback to the team, which will be received with great appreciation and have such a positive impact on staff morale.

Thank you again for taking the time to share your positive comments and thanks to the staff.

All the best.

Di Barr

Executive Director

Armadale Kalamunda Group

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