"Appointment at ophthalmology department"

I attended my annual check for glaucoma - appointment after midday. Department was extremely busy in my opinion. I had a field test then moved along to the angiographic test area. My test was taken by a new nurse who was being closely monitored and assisted by the head person. All appeared to go well and I moved along to my final area for a last test and results. 

Later in the afternoon when everyone had left bar 2 doctors I believe - one of the lady doctors asked if I was waiting for someone. I told them I was waiting to see a doctor. They checked a sheet and confirmed my name was on it however I believe no one appeared to have my file. After advising them which room I was in last, upon checking they found my file! Luckily the lady doctor put off an appointment and stayed back to see me or I believe I would have needed to return the following day again!

I understand the new nurse is new but I feel if no one tells them what happened they may make the same mistake of not transferring my file to the next department. I am also surprised neither the doctor in charge or the nurse noticed my file still sitting there when they left for the day. I believe the dept closes at 4pm!

I would also like it noted that the lady doctor went above and beyond for me and I very much appreciated it. I hope the hospital note and appreciate her commitment also.