"The care of my relative"

My relative got the gastro bug which put the nursing home in lockdown. I believe all of the patients were left in their beds with no water. My relative ended up in hospital with dehydration. While in hospital, the drs found a very big bed sore on my relative's heel, I believe from not being turned at the nursing home. When they were taken by ambulance, the paramedics asked the staff at the nursing home if my relative had any bed sores and I believe the staff told them no they do not have any.

The next day, another family member rang the nursing home to see how the patient was, and I understand that the staff told them my relative was resting in bed. This family member said to staff, that's funny I thought my relative was still in hospital. In my opinion, the staff had no idea where my relative was. 

Complained about the staff to management but in my opinion, nothing got done. I feel staff were very rude to family members for complaining and they took it out on my relative.

I feel the staff weren't very happy when my relative wanted to go to the toilet, I believe they made my relative wait for 45 minutes before they took them. I feel this is so very unprofessional from the staff, the level of care is disgusting. In my opinion, the care that was given to my relative had a hand in their death. I think it's like they treated my relative differently cause the family complained about the care. The whole family is very upset and heartbroken as I believe we all trusted this place.