"Poor patient communication"

I attended Sydney Eye Hospital on the instructions of my Optometrist after having an infection that could have led to the loss of my vision. I had symptoms return. Worried, I went back to Sydney Eye Hospital. After 3 hours waiting, on a week night, I politely asked the receptionist for a rough idea on how long the wait to see a doctor would be. I tried to explain that I had work the next morning and would be happy to make an appointment for another time.

In my opinion, the receptionist quickly became rude saying that I can go and see my local doctor if I'm not happy to wait. Also saying they don't care about my personal circumstances. Unhappy with the receptionist's attitude towards me, I pointed out that I felt they were being condescending and that I would like their name to make a complaint. They walked off and I continued to stand at the desk. When they returned, they shouted to not point my phone at them.

I was then told they were calling security because they believed I had taken a photo of them. Security came and I explained the situation, a nurse then came to answer my original question regarding a rough idea of how long I would have to wait to see a doctor. I feel both the security and nurse were very nice and felt they spoke to me with respect. Receptionist still refused to give me their name.

This happened on a week night at Sydney Eye Hospital. I am waiting for a response regarding this issue because in my opinion, it is unacceptable to speak to worried patients this way.