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Emergency waiting and triage

Posted By scutumts95

"Emergency waiting and triage"

About: St George Hospital / Emergency Department

(as the patient),

After arriving with a referral from my GP, explaining that my doctor was concerned as my blood pressure was really high, they also said they were concerned about my complaint of a sore neck along with a murmur that was heard on my heart. 

I was triaged by a nurse who took my blood pressure and said that it had come down (meds were obviously working) and that they were happy with that. 

The Triage Nurse told me to take a seat in the green section and wait for a Nurse. 2 hours and 15 mins later I am still waiting - waiting in a department that has blood drops on the floor and people with virus-related concerns, people that are complaining of Gastro and then myself. Two hours in this 'Petri Dish of disease'. 

I am concerned that the pain in my neck is relating to my blood pressure. Here is hoping I don’t have a stroke or a heart attack while waiting (guess) another 30-45 mins.

I felt it was absolutely shocking!

In my opinion, the triage nurse needs to take more detail. They didn’t even listen to my heart. 

I feel this was a shocking experience, that’s still happening in real-time.  

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Responses

Response from Rebecca Tyson, Acting General Manager, St George Hospital 4 years ago
Rebecca Tyson
Acting General Manager,
St George Hospital

Submitted on 12/02/2020 at 9:33 AM
Published on Care Opinion at 9:57 AM

picture of Rebecca Tyson

Dear scutumts95,

Thank you for taking the time to write and let us know of your recent experience in our Emergency Department. I was extremely disappointed to hear your story and I apologise that your experience during your presentation was poor. I can see that our communication with you could have been much better during your presentation and wait time.

Your feedback about the cleanliness of the department has been passed on to the Manager of our cleaning services and we will make sure that this is actioned immediately.

We aim to provide a high level of service and it is disappointing to read that we have let you down in this instance. I would like to investigate your concerns further and I ask you to contact our Patient Experience Manager, on 9113 2687 or email SESLHD-STG-ConsumerFeedback@health.nsw.gov.au.

Kind regards

Rebecca Tyson

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