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Quality of care in the Emergency Department

Posted By giraffepr97

"Quality of care in the Emergency Department"

About: Royal Perth Hospital / Emergency Department

(as the patient),

I came into the Emergency Department after an epileptic seizure. The paramedics were aware that I had fallen from a standing position straight onto the floor, hitting my head without any disruption.

This resulted in me having a black eye, a bleed in my eye and a concussion. The Emergency Department took care of the seizure and ensured I was medicated to prevent further epileptic fits, however, they didn’t check for a concussion after I fell flat on my face.

The day after they discharged me, I became nauseous and started vomiting and experiencing severe headaches. I’m concerned that they may ignore other patients with potential concussions in the future.

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Responses

Response from Lesley Bennett, Chief Executive, East Metropolitan Health Service 4 years ago
Lesley Bennett
Chief Executive,
East Metropolitan Health Service

Submitted on 27/02/2020 at 1:06 PM
Published on Care Opinion at 2:05 PM

picture of Lesley Bennett

Dear giraffepr97,

Thank you so much for taking the time to share your story with us.

I am so sorry to hear of your fall and resulting concussion. The signs of concussion are often similar to symptoms experienced by patients recovering from a seizure and it is common for symptoms of a concussion to be delayed.

Following a seizure, patients are monitored to ensure they return to their normal level of functioning and further investigations carried out if there are concerns over the patient’s symptoms. When a patient has experienced a head injury such as the one you have described, we routinely provide patients with an information sheet and discharge instructions on head injuries/concussion to ensure patients have useful advice on how to manage at home and information on what symptoms to look out for that may require further medical attention.

This is important as even if there are no initial signs of concussion, there can sometimes be symptoms that arise later. On behalf of Royal Perth Hospital, please accept my sincere apologies if this information was not provided to you.

If you have not already done so, I urge you to please seek medical attention as soon as possible if you are still experiencing the symptoms you have described. You may wish to visit your GP, otherwise, you would be most welcome to return to our Emergency Department.

Please accept my best wishes for a speedy recovery.

Dr Lesley Bennett

Executive Director

Royal Perth Bentley Group

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