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Pain management clinic

Posted By beidjd55

"Pain management clinic"

About: Sir Charles Gairdner Hospital

(as the patient),

I got my appointment letter for an appointment next month for the Pain Management Clinic. I rang to reschedule and the staff member, who I have made multiple complaints about, said they were full and can’t do anything for 3 months.

I need to see the pain clinic soon because of my meds review, as I have had a side effect with one of them. The staff (particularly the receptionist staff), in my opinion, need to lift their game. 

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Responses

Response from Amanda McKnight, Acting Executive Director, Sir Charles Gairdner Hospital, North Metropolitan Health Service 4 years ago
Amanda McKnight
Acting Executive Director, Sir Charles Gairdner Hospital,
North Metropolitan Health Service

Submitted on 28/02/2020 at 8:53 PM
Published on Care Opinion on 2/03/2020 at 9:59 AM

Dear beidjd55,

Thank you for taking the time to share your concerns regarding your recent experience of the Pain Management Clinic at Sir Charles Gairdner Hospital. I was very sorry to read that you have identified concerns about staff communication in the Pain Clinic and that you did not get the help you required. I have been advised that the Pain Clinic has a process in place to assist with triaging appointments which would include when patients need to reschedule and it is unfortunate that this did not occur when you called.

As we would like to gain a better understanding of why this occurred and to identify what we could do differently in the future, I would encourage you to contact the SCGH Consumer Liaison Service on 6457 4441 to provide us with your contact details so that the Clinical Nurse Manager can communicate with you directly about your concerns.

Thank you for taking the time to feedback on your experience of the service.

Kind regards

Amanda McKnight

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