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"Feedback about my nurses as an inpatient"

About: Albany Health Campus / Medical and Children's Ward Albany Health Campus / Surgical Ward

(as the patient),

I’ve had two stays as an inpatient at the Albany Health Campus. Both times there were nurses who went above and beyond, they made my stay so much more pleasurable than I could have asked for. Here’s the nurses that stood out to me:

Medical Ward:

- Chloe, she always walked in with a friendly smile and was down for a chat, she was encouraging and often made my smile. 

- Cassie, loving nature. I woke up from a bad dream one night, she didn’t know but she popped in and sat with me for a while, such a sweetheart!

- Tara (I think), sat in my room with me and was really encouraging, she was easy to talk to and so lovely. I felt really comfortable chatting with her!

- Ken, super great guy. Offered wonderful support and advice. 

Surgical Ward:

- Angela, taught me the importance of considering the cause and effect when beginning the healing process in life. 

- Monique, one of my favourite nurses. Spent my first night with me during my first admission. Always there for me and really encouraging. I loved our chats and getting to know her. She kept in contact with me after I left the hospital and even went out of her way to come visit me during my second admission. Such a blessing!

That’s only a few to name but there are so many lovely nurses here who have blessed me and taught me so much. I’ll never forget the dedication and care shown by the staff.

Thank you! X

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Responses

Response from Barbara Marquand, Coordinator of Nursing & Midwifery, WACHS Great Southern 4 years ago
Barbara Marquand
Coordinator of Nursing & Midwifery,
WACHS Great Southern
Submitted on 6/03/2020 at 11:21 AM
Published on Care Opinion at 11:43 AM


Dear edpatient2020,

Thank you for sharing your experience during your recent visits to Albany Health Campus.

We are thrilled to read how the particular nurses you mentioned took the time to sit with you to chat when you needed support, encouraged you along the way and offered advice during your two admissions. To have such personalised care is wonderful to see and I am glad you felt that your nursing care was exceptional.

The Clinical Nurse Managers on both Medical and Surgical wards will provide your feedback to their nursing teams, especially to the individual nurses who you mentioned in your post. Thank you again for taking the time to share.

Kind regards,

Barbara Marquand

Coordinator of Nursing and Midwifery Services, Albany Health Campus

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