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"My parent's care"

About: Sir Charles Gairdner Hospital

(as a carer),

Recently, my elderly parent was discharged on a Sunday to come home, after experiencing a dizzy spell at home and spending a few days under observation.

Every time I go into Charlies I always get pretty lost and try to go out the way I've come, a bit like Hansel and Gretel having to leave crumbs to find my way out.

When my parent was ready to leave, with discharge medications and summary, one of the Patient Care Assistants looked at me hesitating about which direction to go, (I would have made my poor parent walk the long way around!) and offered to accompany us down. 

Also, I had left my car in the car park and was worried about leaving my parent alone while I went to retrieve it. The Patient Care Assistant showed us the quick way out and then sat chatting with them while I rushed off to get the car. All the way home my parent commented on how great their care had been under the Nurse who looked after them in hospital, and what a nice conversation they had had while waiting for me to pick them up in the car.

It's the little things that really help. Everyone was so caring.

The only thing I would say is it still puzzles me that people have to pay for free to air TV.

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Responses

Response from Amanda McKnight, Acting Executive Director, Sir Charles Gairdner Hospital, North Metropolitan Health Service 4 years ago
Amanda McKnight
Acting Executive Director, Sir Charles Gairdner Hospital,
North Metropolitan Health Service
Submitted on 3/03/2020 at 11:31 AM
Published on Care Opinion at 11:43 AM


Dear KindnessCounts,

Thank you for taking the time to share your feedback about the staff at Sir Charles Gairdner Hospital. It is excellent to hear that your parent experienced care and kindness throughout their patient journey and that one of our Patient Care Assistants took the time to assist you with leaving the hospital. It is always lovely to hear from our patients and carers that the staff at Charlies demonstrate the care and compassion that we pride ourselves upon. It can be challenging at times to find your way around the hospital and we are constantly trying to improve our signage to make the journey easier.

I shall share your thanks with the Patient Support and Nursing Services so that they can share your feedback with staff so that they can hear how much a kind act contributed to such a positive experience for your family.

Kind regards,

Amanda McKnight

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