"Patient Feedback"

About: Northam Health Service

(as the patient),

I didn't know about this website until after writing to the Minister of Health and there was a link in the email acknowledgement so am repeating my words here :-)

Recently, I was bused down from Northam to Narrogin Hospital for a Colonoscopy.

The purpose of this letter is to convey my deepest appreciation and admiration for the outstanding care I received by all involved.

Right from the pre-admission clinic with Tracy and the admissions nurse (sorry, I missed her name) till our return when our nurse Rochelle waited outside of Northam Hospital to ensure I had transport home, the professionalism and the care I received was absolutely second to none.

It was simply beyond 5 star and I cannot think of a single aspect that could possibly be improved upon.

In my opinion, the accommodation was 5 star and I was even presented with a tray of jellies, drinks and clear soup shortly after arrival, I felt like royalty! :-)

So my sincerest thanks to Rochelle, Rachelle, our driver Phil, the anesthetist Dr Gavin (what a hoot he is!! :-) ), my Gastroenterologist Dr B and everyone else whose names I didn't know.


Response from Trenton Greive, Operations Manager Western Wheatbelt, WA Country Health Service - Wheatbelt 3 months ago
Trenton Greive
Operations Manager Western Wheatbelt,
WA Country Health Service - Wheatbelt
Submitted on 05/03/2020 at 15:35
Published on Care Opinion at 16:58

picture of Trenton Greive

Dear Marspike7,

Thank you for taking the time to share your story about your recent procedure at Narrogin Hospital.

I was especially heartened to read your story. Whilst the theatres at Northam are being redeveloped, staff from both sites have worked tirelessly to ensure patients who elect to go to Narrogin continue to receive the high level of patient-centred care they would expect at Northam.

We are lucky to have such wonderful theatre staff and I will be delighted to share your story with Tracey, Rochelle, Rachelle, Phil, Dr Gavin and Dr B as well as the rest of the team.

When the re-development at Northam is complete, the hospital will have a fully integrated theatre complex with state of the art technology.

Again thank you for sharing your kind words and hope you have fully recovered.

Best wishes

Trenton Greive

Operations Manager Western Wheatbelt

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