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Mental health crisis

Posted By Please help

"Mental health crisis"

About: St George Mental Health Service

(as the patient),

In mental health crisis. I went to St George Community Mental Health, was admitted to the hospital for 1 week in recently, discharged for follow up with St George Community Mental Health.

Now, I believe St George Mental Health thinks I am not risky enough to be eligible for more help. Only willing to offer 1 appointment with nurse and 1 appointment with psychiatrist out of goodwill.

I am really desperate to get more help! 

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Responses

Response from Angela Karooz, General Manager, St George Hospital 4 years ago
Angela Karooz
General Manager,
St George Hospital

Submitted on 9/03/2020 at 12:01 PM
Published on Care Opinion at 12:01 PM

Dear Please help

Thank you so much for expressing your concern regarding the level of care you are currently receiving from St George Community Mental Health Service.

I am very sorry to hear that you feel you are currently in crisis and desperate to obtain more help and I assure you that our organisation takes your wellbeing and this concern very seriously.

We endeavour to ensure that all persons receive the appropriate level of care and support and I encourage you to contact the St George Community Mental Health Services Manager, on 95532500 to discuss your particular concerns.

We look forward to working with you to resolve this at your earliest convenience.

Kind regards

Angela Karooz

General Manager, Mental Health Service

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Update posted by Please help (the patient)

Dear Ms Angela Karooz

Thanks for your reply. As for your suggestion of contacting St George Community mental health services manager, I believe that manager is Jeanine Smith. I tried requesting to talk to Jeanine but a nurse of St George mental health told me no. What can I do now?

Looking forward to more advice.

Response from Angela Karooz, General Manager, St George Hospital 4 years ago
Angela Karooz
General Manager,
St George Hospital

Submitted on 10/03/2020 at 4:26 PM
Published on Care Opinion at 5:10 PM

Dear Please help

We apologise that following our advice that you were unable to connect with the St George Community Mental Health Services Manager to discuss your particular concerns.

Please contact Ms Andrea Barrington, Executive Assistant, SESLHD Mental Health Services, on 91132447, Ms Barrington will facilitate a meeting for yourself with both the St George Community Services Manager and the St George Clinical Operations Manager.

We look forward to meeting with you at your earliest convenience.

Regards

Angela Karooz, General Manager Mental Health, SESLHD

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Update posted by Please help (the patient)

Dear Ms Angela Karooz

I have contacted Ms Andrea Barrington as suggested. Ms Andrea Barrington has facilitated the meeting between me, Ms Jeanine, Service Manager, St George Community Mental Health and Mr David, Acting Clinical Operations Manager, St George Mental Health. Ms Jeanine and Mr David had advised that I could contact the Acute care team and go to ED if needed.

As my mental health worsened, I called Acute care team and been advised to go to ED. I went to ED in St George Hospital, been denied admission but given temazepam. I had an appointment with Acute care team the next day. Recently, I had the scheduled appointment with the psychiatrist. The psychiatrist told me that I am not eligible to receive ongoing treatment from St George public mental health, if I present to public hospital, I am likely to receive the same response. Currently, I feel there's no more planned support from St George public mental health.

I feel my mental health keeps worsening, I really need more help. What options do I have?

Looking forward to your advice

Thanks

Response from Angela Karooz, General Manager, St George Hospital 4 years ago
Angela Karooz
General Manager,
St George Hospital

Submitted on 20/03/2020 at 4:13 PM
Published on Care Opinion at 4:14 PM

Dear Please help,

Thank you for your correspondence seeking further assistance and support options.

Please contact Ms Andrea Barrington on telephone 9113-2447 who will put you in contact with Jeanine Smith, following your recent meeting with the Psychiatrist.

You are also able to contact your NDIS Support Co-ordinator, who will discuss with you the range of options for support. These supports include: clinical psychology, psycho-social support, assistance with daily living and a range of other services to meet your needs.

I hope the above is of assistance to you.

Regards,

Angela Karooz

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