After being electrocuted I was instructed by the electrician that it was compulsory for me to attend the Emergency Department (ED) for an ECG and Observations.
On arrival, I was met by a lovely nurse, Hayley, who was extremely reassuring and efficient in my opinion. Another nurse then came to relieve her. I felt they were rude and demeaning. I believe they belittled and abused the RN, asking them where they learnt to do an ECG, who I believe was obviously trying their best to be controlled and civil, responding with ‘University’.
The nurse then proceeded to tell us they learnt lots in Uni but it was all ‘s***’ they never use. This was extremely uncomforting and definitely not reassuring, leaving me wondering what was to come. The ECG was completed and the same nurse then told me I can go home; if I can walk into ED there’s nothing wrong, I can walk out.
My spouse was quite concerned about any aftercare (what to watch out for). We then approached the receptionist who asked the Manager to see us. Carron was amazing. She reassured us and replaced me back into an ED Observation area. Approximately 5 mins later the same nurse came to give me some pain relief, I believe they rolled their eyes and told me I had 15 mins. My spouse and I were both made to feel so uncomfortable, we decided to leave before the Manager returned.
Unfortunately, this awful experience has weighed heavily on me. A few days later I suffered from an anaphylactic reaction. I laid in bed, not wanting to return to the hospital in fear the same nurse would be there. Eventually, I called the hospital and the RN, Michelle, was so encouraging and supportive, in my opinion. She convinced me to attend and was incredible.
We had lived in Morawa for 20+ years and have the utmost respect for the hard work, long hours and the compassion this town receives from our awesome staff, management and doctor. We also recognise and appreciated the efforts and care from the other staff members, Michelle, Sarah, Hayley, Lisa and most of all Carron who is undoubtedly the most efficient and compassionate Manager we have had in a long time.
It such a shame one bad apple can ruin the bag.
"Complaint"
About: Morawa Perenjori Health Service / Emergency Department Morawa Perenjori Health Service Emergency Department Morawa 6623
Posted by Humiliated (as ),
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