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6week obstetric check up

Posted By rainxs77

"6week obstetric check up"

About: Sale Hospital / Women's and Children's

(as the patient),

I went for my 6 weeks postpartum obstetric check-up under the impression it’s a fairly comprehensive check (mental health check, physical, Pap smear, contraception chat etc) 

I was in there for less than 5 minutes. I was told when I brought up needing a blood test to recheck my iron levels, to go to my GP. When I asked about contraception it was the same response. The Dr took my blood pressure, looked at my wound (emergency c-sec) and told me to get some rest, in the same breath as stating I have no signs of low iron, even though I told them I was bone-tired.  

I left the appointment feeling very brushed off, underwhelmed and frustrated that I have to make an appointment with my GP to have the care that I believe, should have been provided through my OB. 

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Responses

Response from Mandy Pusmucans, Director of Nursing, Sale, Central Gippsland Health 4 years ago
Mandy Pusmucans
Director of Nursing, Sale,
Central Gippsland Health

Submitted on 16/03/2020 at 10:09 AM
Published on Care Opinion at 10:28 AM

picture of Mandy Pusmucans

Dear rainxs77,

Thank you for sharing your story with us. We endeavour at all times to provide the highest standard of care to our patients and it is disappointing to learn that this was not your experience.

I would be very keen to discuss your experience and potential improvements to our service. I can be contacted at mandy.pusmucans@cghs.com.au or on 03 5143 8608.

In the meantime, I will liaise with our Women's and Children's Nurse Unit Manager to investigate your concerns.

Once again, please accept our sincere apologies.

Yours sincerely,

Mandy Pusmucans

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Response from Kim Costin, Nurse Unit Manager, Womens and Childrens, Central Gippsland Health 4 years ago
Kim Costin
Nurse Unit Manager, Womens and Childrens,
Central Gippsland Health

Submitted on 16/03/2020 at 12:21 PM
Published on Care Opinion at 12:36 PM

Dear rainxs77,

My name is Kim and I am the Nurse Unit Manager of the Women's and Children's Unit. Thank you for sharing your story with us and providing us with the opportunity to address your concerns.

We aim to deliver a high standard of patient-centred care at all times and I am disappointed to learn this was not your experience. We are committed to listening, responding and improving and your feedback will inform and shape how we look after you and other clients, next time.

I would welcome the opportunity to discuss your concerns and ways in which we can provide additional support. Please contact me at wac.num@cghs.com.au or on (03) 5143 8150.

Yours sincerely

Kim Costin

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Response from Sabapathi Subiramanian, Paediatrician, Head of Paediatrics, Obstetrics & Gynaecology, Central Gippsland Health 4 years ago
Sabapathi Subiramanian
Paediatrician, Head of Paediatrics, Obstetrics & Gynaecology,
Central Gippsland Health

Submitted on 24/03/2020 at 2:42 PM
Published on Care Opinion at 2:46 PM

picture of Sabapathi Subiramanian

Dear rainxs77,

Thank you for sharing your story. I would like to say how sorry I am that we let you down. We endeavour at all times to provide the highest standard of care for our patients and it is disappointing and concerning that this was not your experience.

Your concerns were discussed at our recent Obstetric Clinical Group meeting and we have identified that we can improve by making sure we maintain an environment that enables us to listen properly to the patients.

CGH has spent significant time and effort on improving our communication, however, we acknowledge that we do not get it right every time. Your story helps us to reflect and identify improvements.

I would be keen to talk further with you about your experience and the improvements we are making and can be contacted on 5143 8944 or email sabapathi.subiramanian@cghs.com.au.

Once again, please accept our sincere apologies for your experience.

Kind regards

Sabapathi Subiramanian

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